Frequently asked questions

On clean, dry skin, place one patch under each eye, below the lash line. Leave on for about 15 minutes, then peel off and pat in any remaining serum. No rinsing needed.

Whenever you need a pick-me-up: before events, after a short night or as a weekly ritual. They're gentle enough to use several times a week.

You don't have to, but a few hours in the fridge makes them feel extra cooling and refreshing first thing in the morning.

It is not a sunscreen; wear your SPF underneath. Let it set for a minute, then swipe PlumpFilter on top.

Pick the one closest to your natural skin tone: 20 Light, 25 Medium, 30 Tan or 35 Deep. The swatches on this page show all four side by side. If you're between two, the lighter one gives a sheerer look; swatch it along your jawline in daylight and it should disappear as you blend.

Both. The tint evens out the look of redness, blemishes and pores the moment it goes on, and plant ceramides, rice bran oil, cocoa butter and jojoba keep skin soft and comfortable while you wear it.

Standalone, high-molecular hyaluronic acid sold in drugstore bottles has molecules too large (up to 1,800 kDa) to get through your 500-Dalton skin barrier. It sits on top like plastic wrap and evaporates. In The Daily Liquid Facial™, low-molecular (hydrolyzed) hyaluronic acid is there as a humectant, but it isn't the star. Apple-derived exosomes, niacinamide and lactic acid in Exofacial give skin its glassy, renewed look, and 2% hexapeptide-11 and seed lipids in Pep Step help it look smoother and feel bouncier. Hyaluronic acid is the moisture sponge; the exosomes and peptides are what you notice.

Yes! Clinical med-spa facials use 30% chemical acids that force skin to peel for a week. The Daily Liquid Facial™ is formulated with sub-5% micro-buffered lactic acid and calming Centella Asiatica. It micro-resurfaces dead keratin gently enough for twice-daily use, without redness, flaking, or irritation.

Step 1 (Exofacial) is the glow step: lactic acid lifts dull surface build-up while apple exosomes, niacinamide and hyaluronic acid leave skin looking glassy and renewed. Step 2 (Pep Step) is the bounce and barrier lock: 2% hexapeptide-11 helps skin look smoother and feel bouncier, while plant phytosterols and seed lipids seal in the moisture so it doesn't evaporate into dry air. Exofacial works on its own; Pep Step is what keeps the look going all day.

No. Pep Step's firming actives are peptides: 2% hexapeptide-11 and dipalmitoyl hydroxyproline, with phytosterols and seed lipids for the barrier seal. There's no collagen in the formula.

Our villain is standalone high-molecular hyaluronic acid serums: the molecules are too big to get in and sit on the surface. Pep Step's work is done by the peptides and lipids; a little low-molecular (hydrolyzed) hyaluronic acid sits near the end of the list as a humectant, as it does in most serums.

No, it works on its own as a peptide serum. But it's designed as step two: Exofacial is the glow step, Pep Step is the barrier lock. Together they're The Daily Liquid Facial™, and the set saves 10%.

Once a week to start. If your skin's happy after a couple of weeks, go to twice a week. Never two nights in a row.

No. It's a leave-on concentrate. Apply it at night and leave it on until your morning cleanse.

A light tingle for a minute or two is normal with lactic acid. Burning or stinging that lasts isn't, so rinse it off with cool water and give your skin a few days.

Need, no. Notice, yes. Serum spreads further and absorbs more evenly on damp skin, so you get more out of every pump. It also takes the tight feeling out of skin straight after cleansing.

Morning and night, between cleanser and serum, and any time in between. It's fine enough to spritz over makeup for a midday refresh.

It's dermatologist tested, but it does contain a little organic alcohol and a light fragrance. If your skin is very reactive, patch test on your jaw for a few days first. Always keep your eyes closed while you spritz.

Yes, that's what it's made for. It's light enough to sit under SPF and makeup in the morning and cushiony enough to be your night cream. If your skin is very dry, swap in Lights Out Night Cream at night.

Last, before SPF. Cleanse, mist, Exofacial Serum, Pep Step if you use it, then one pump of Forever Plush.

One pump covers face and neck. Add half a pump on very dry or cold days.

It's made for normal to dry skin. If you're oily, try Forever Plush Cream at night instead, or use this just where you're dry, like the cheeks and neck.

On very dry or cold days, yes, but give it 10 minutes before SPF and makeup. Most people use Forever Plush Cream in the morning and this at night.

Plant-derived ones. On the label they're listed as glycosphingolipids and glycolipids, the plant cousins of the lipids in skin's own barrier.

A rice grain per eye. More won't work faster and can travel into your eyes. A light half-press of the pump covers both eyes.

It's made for crepey texture and fine lines. For morning puffiness, pair it with the Snooze Button Eye Patches: 15 minutes of caffeine and vitamin C, then tap in Eye Contact.

Keep it to the orbital bone: under the eye and out towards the crow's feet. It travels a little on its own as it settles, so there's no need to go closer to the lash line.

Once a day, in the evening. On clean, dry skin, dot a tiny amount onto each dark spot or patch and let it sink in. It's made as a targeted treatment, so keep it to the areas you want to even out rather than your whole face.

The everyday kind: marks left after a breakout, sun spots and uneven patches. It's a cosmetic, so it softens the look of spots over time. If a spot changes shape, colour or size, or you think you might have melasma, please see a dermatologist.

Yes. Kojic acid can make skin more sensitive to sunlight, and sun is what darkens spots in the first place. SPF 30+ every morning, and reapply when you're outdoors.

A few evenings a week. Start with two, spaced out, and go to three if your skin's happy.

We'd keep it to evenings, as the formulator directs: acids and sunshine aren't friends. Mornings are for Sunny Side Up Vitamin C Serum and SPF.

No. Swipe it on, let it dry for about a minute, then go straight on with Exofacial and the rest of your routine.

Morning. Vitamin C and ferulic acid are antioxidants, so they make most sense under your SPF as you head out. At night, Beauty Sleep Bakuchiol Oil takes over.

Cleanse, spritz if you like, Sunny Side Up, then Exofacial and Pep Step, then SPF 30+. Give Sunny Side Up a moment to sink in before Exofacial goes on.

Not always. Pure vitamin C (ascorbic acid) at high strengths can sting and doesn't stay fresh for long once opened. We use ascorbyl glucoside, a gentler, more stable form, at 2%, with 1% ferulic acid and 1% sea buckthorn oil, so it's easy to use every single morning.

A plant extract from the seeds of the babchi plant. It's known as the gentle retinol alternative: it's not a retinoid, but it's used for a similar job, smoother-looking skin and softer-looking lines.

No. Bakuchiol is a different ingredient, and we don't claim it does everything retinol does. People choose it because it's known for being gentle and easy to use every night.

Last, at night. Cleanse, Exofacial, Pep Step, moisturiser, then 3–4 drops of Beauty Sleep pressed over the top.

On dry or damp skin, massage one or two pumps over your face to melt makeup, SPF and the day. Wet your fingertips and keep massaging: it turns to a silky milk. Rinse well and pat dry.

Oil dissolves oil: makeup, SPF and the day's grime melt into it, then rinse away with water. It cleans without the squeaky, tight feeling some foaming cleansers leave, so skin feels soft going into your serums.

No. With water it turns to a milk and rinses off clean. Skin feels soft and nourished, not greasy.

Once or twice a day, on clean, dry skin. Smooth a pump evenly over your face, focusing on the areas with dark spots or discoloration. Start with once a day, in the evening, and add the morning once you know your skin's happy.

Spot On is a 15 ml serum you dot onto individual spots. Tone Zone is a face cream for all-over tone. Used together, they make a two-step dark-spot routine: Spot On on the spots, Tone Zone over everything.

Yes, that's the idea. In the evening, dot Spot On onto your spots, give it a minute, then smooth Tone Zone over your face. Both contain kojic acid, so patch-test and start slowly. If skin feels irritated, use them on alternate evenings.

After cleansing, splash a little into your palms and press it over your face, avoiding the eyes. No rinse. Let it dry, then go on with Exofacial and the rest of your routine.

Start slowly and see how your skin feels. If it feels dry or tight, use it less often. Never on the same night as Fresh Start or Lunchtime Peel.

Pore Choice is a salicylic (BHA) toner for oily and combination skin, shine and enlarged-looking pores. Fresh Start is a 5% glycolic (AHA) toner for dull, rough texture. Pick the one that matches your skin. If you have both, use them on different nights, never the same night.

Mornings, after Exofacial: cleanse, 2 pumps of Exofacial, wait about 30 seconds, then 2–3 drops of Glow Nectar, then SPF. At night, Pep Step goes on after Exofacial instead.

2–3 drops for face and neck. Rub them between your fingertips and smooth them on. If your skin is oily, start with 2.

Give it a minute to sink in before SPF and makeup. 2–3 drops is plenty; more than that can feel slick.

US addresses only, including APO/FPO addresses where our carriers allow. We don't ship internationally yet.

Orders ship within 2 business days (Monday to Friday, excluding public holidays). As soon as yours leaves us, we email you a tracking link.

US shipping is free on orders from $180, on The Daily Liquid Facial™ protocol and on every auto-refill order. Everything else ships for a flat $6.95.

Your shipping email has a tracking link with the carrier's delivery estimate. Weather and peak seasons can add a few days.

No. Sales tax, where it applies, is calculated and shown at checkout before you pay.

You'll get a shipping email with a tracking link as soon as your order leaves us. You can also sign in to your account from our Track your order page and open the order.

Choose auto-refill on any product that offers it: you pay 25% less than the one-time price, shipping is free, and a new order ships every 45 days until you cancel. Skip, pause or cancel anytime in your account.

Any time, online in your account. No phone calls, no minimum number of orders. Cancel before an order is processed to avoid that charge.

Yes. Swap products or change how often it arrives, all from your account.

Yes. We email you a reminder before each auto-refill order is charged, so you can skip, swap or push the date.

Yes. Your first auto-refill order is covered by the same 60-day guarantee as any one-time order. If a later auto-refill order went through that you didn't want, email us within 7 days of the charge: we'll cancel it if it hasn't been packed, or you can return the unopened products within 30 days of delivery for a refund of the product price.

Use plump for up to 60 days after delivery. If you don't love your skin, email support@plump.com within 60 days of delivery and we'll refund the product price, even if the bottle is empty. No need to send it back. It covers one-time orders and your first auto-refill order, once per product; shipping isn't refunded.

Email support@plump.com with your order number and a line on what didn't work for you. We'll confirm your refund, usually within 1 business day.

Once approved, refunds go back to your original payment method. Most banks show them within 5–10 business days.

Sorry about that. Email us within 14 days of delivery with your order number and a photo, and we'll send a free replacement or refund you in full, including shipping.

Yes. Tell us what you'd like instead and we'll sort it, as long as it's within 60 days of delivery.

Email us as soon as you can. We can change or cancel an order until it's packed, which happens within 2 business days of ordering.

No, guest checkout works fine. An account makes it easier to manage your auto-refill and track your orders.

All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay where your device supports them.

Yes. Checkout and payments are handled by Shopify, and we never see or store your full card details.

At checkout, in the discount code box. One code per order.

On the sign-in page, tap “Forgot your password?” and we'll email you a reset link.