Refund policy
Use it for up to 60 days. If you don't love your skin, we'll refund the price you paid for the product, even if the bottle is empty.
Our 60-day empty-bottle guarantee
Skin takes time, so you get 60 days from the delivery date to decide. If you're not happy with how your skin looks and feels, we'll refund the full price you paid for the product, whether it's unopened, half-used or empty. You don't need to send anything back.
The guarantee covers products bought directly from plump.com: one-time orders and the first order of an auto-refill subscription. It applies once per product per customer.
How to request a refund
- Email support@plump.com within 60 days of delivery with your order number.
- If you're happy to, add a line on what didn't work for you. It helps us get better.
- We'll confirm your refund, usually within 1 business day. You don't need to return the product unless we ask, and if we do, we'll send you a prepaid label.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.
Auto-refill orders
You can skip, reschedule, pause or cancel your auto-refill any time from your account before the next order is processed, and we email a reminder before every charge.
If an auto-refill order went through that you didn't want, email support@plump.com within 7 days of the charge. If it hasn't been packed, we'll cancel it and refund you in full. If it has already shipped, you can return the unopened products within 30 days of delivery for a refund of the product price.
Damaged, faulty or wrong items
If something arrives damaged, leaking or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full, including shipping.
Exchanges
Want to try something different instead? Email us within 60 days of delivery and tell us what you'd like, and we'll arrange an exchange.
Shipping costs
If a refund is due to our mistake (a wrong, damaged or missing item), we refund your shipping too. For guarantee refunds we refund the product price; shipping charges aren't refundable, except where the law requires.
Exceptions
- Products bought from other retailers or marketplaces: please contact the place you bought them.
- Free gifts have no cash value and aren't refunded, but you never need to return them.
- We may decline repeat claims on the same product, or claims we reasonably believe abuse the guarantee.
Your legal rights
This policy adds to, and doesn't limit, your rights under consumer law. If you live in the European Union or the United Kingdom, you can also cancel an order for any reason within 14 days of receiving it by telling us at the email above. Under that statutory right, sealed cosmetics that have been opened can't be returned for hygiene reasons, but our 60-day guarantee still covers them.