Shipping policy
Tracked, quick to leave us and, on every protocol and auto-refill, free. Here's exactly how shipping works.
Processing times
Orders ship within 2 business days (Monday to Friday, excluding public holidays). Orders placed at the weekend or on a holiday start processing the next business day.
As soon as your parcel leaves us, we email you a shipping confirmation with a tracking link.
Where we ship
We ship to addresses in the United States only, including APO/FPO addresses where our carriers allow. We don't ship internationally at the moment.
US shipping rates
- Free standard shipping on orders of $180 or more, on The Daily Liquid Facial protocol (one-time or auto-refill) and on every auto-refill order.
- $6.95 flat-rate standard shipping on all other orders, charged once per order even if it ships in more than one parcel.
- There is no express option.
Delivery times
Your shipping confirmation includes a tracking link with the carrier's delivery estimate.
Delivery times are estimates from our carriers, not guarantees. Weather and peak seasons can add a few days.
Taxes
Sales tax, where it applies, is calculated and shown at checkout before you pay.
Auto-refill deliveries
Auto-refill orders ship every 45 days unless you skip, reschedule, pause or cancel them in your account. Every auto-refill order ships free to US addresses and follows the same processing and delivery times as a one-time order.
Changing your address or order
Please check your shipping address at checkout. If you need to change it, or change or cancel an order, email support@plump.com as soon as you can. We can only make changes before your order is packed.
If a parcel comes back to us because the address entered at checkout was incomplete or incorrect, we'll contact you to arrange reshipping. A new shipping charge may apply.
Lost, late or damaged parcels
If your tracking hasn't updated for 7 business days, or your order arrives damaged, leaking or incomplete, email support@plump.com within 14 days of the expected delivery date with your order number (and a photo, for damage). We'll send a free replacement or give you a full refund, including shipping.
If tracking shows your parcel as delivered but you can't find it, check with neighbours and your local post office first, then contact us and we'll open a claim with the carrier.